Support
Last updated: 2026-10-03
Keep what matters. Never forget.
Need help? Write to support@weftware.com with your device model, iOS/Android version, app version (bottom of More) and what happened on which screen. Never send passwords or payment details.
FAQ
- Do I need an account?
- Not for the free version. Premium needs an account (ID/email, or Apple, Google or Kakao sign-in).
- Where do I manage or cancel my subscription?
- In the app, More > Manage subscription opens the store’s subscription page. On iPhone: Settings > [your name] > Subscriptions. On Android: Play Store > profile > Payments & subscriptions > Subscriptions. Premium stays active until the paid period ends.
- I changed devices or reinstalled and Premium is gone.
- Sign in with the same account, then tap More > Restore purchases. If three devices are already registered, remove one under More > Manage devices.
- I want a refund.
- Refunds are handled by the store you bought from: reportaproblem.apple.com for Apple, order history for Google Play.
- Reminders don’t arrive.
- ① Check that Keepin notifications are allowed and not blocked by Focus or battery saver. ② A reminder whose time has already passed (“past”) will not fire. ③ Change the time under More > Notifications; a new time applies only to reminders you create afterwards.
- Receipt text is read wrongly.
- Lay the receipt flat in good light and shoot straight on. Recognized values are only suggestions — fix them before saving. Send us examples (screenshots are fine) that don’t work; hide personal details first.
- How do I back up or move to a new device?
- More > Backup and restore makes a password-encrypted backup file; restore it from the same menu on the new device (free). The password cannot be recovered.
- Can I export to CSV or PDF?
- Yes, as a Premium feature, under More > Export, then save it with the share sheet.
- How do I delete my account and data?
- Tap Delete account on the account screen; your sign-in data, device list and subscription link on the server are deleted within 7 days. Use More > Delete all to erase records on the device. Cancel the subscription separately in the store.
- I want to change my ad choices.
- Where a consent form applies, change it under More > Ad privacy options.